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Add ID : 230180 | Views : 21

Hiring up for Communication Coach in MNC

Pune - January 5, 2018, 12:53 pm
  • Ad Type : Jobs Available
  • Job Type : Full Time
  • Experience : 3-5 year
  • Ad posted by : Individual
  • Education/Qualification : Bachelor Degree

*Sample and evaluate language quality and communication skills using the standardized communication monitoring form
*Provide feedback to agents through call monitoring system and in-person to assist Team Leaders in development
of front-line employees
*Handle remediation sessions for trainees on conditional pass, as well as coaching sessions for agents undergoing
transition
*Ensure that agents adhere to the certification process and guide them through the two required levels
Participate in calibration sessions with Quality and Communication & Culture Training (CCT) leadership staff,
*Convergys personnel and clients
*Capture common errors among agents and recommend huddle sessions for those with language
opportunities.
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