Liaising with clients in person, over the phone or via email to discuss their travel requirements.
Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
Preparing customised itineraries to suit the clients preferences and budget.
Making and confirming bookings, often via a Global Distribution System (computerised central reservation system).
Issuing tickets or relevant documents.
Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
Modifying existing bookings to suit a change in clients circumstances.
Researching destinations and keeping up to date with travel industry news.
Ongoing training with other team members and managemen